Privacy Policy

Network and Account Security

Sound Understanding controls which services we expose to the Internet, and segment our production network from the rest of our computing infrastructure. We limit who has access to our production infrastructure based on business needs. We never store your password in plaintext. We request and retain your email to provide a newletter.

Email Security

To protect you from malicious content, we scan all email we receive using a commercial anti-virus scanning engine. When you receive an email from Sound Understanding, we take special measures to ensure it really came from us, including cryptographically signing every email from We also test our outgoing emails against spam checkers to minimise the risk of your device incorrectly placing any Sound Understanding email in junk.

Product Security

Management of our Internet-facing web service is critically important to protecting you. Our entire codebase is custom written by our in-house IT team and is regularly reviewed.
We do not:

• share your personal information (such as email addresses) with third parties so they can serve you with
• permit third parties to collect personal information about you from our Website.
• sell your personal information to third parties.

This Privacy Policy describes our policies on the collection, use, and disclosure of your information in connection with your use of our website, emails, services, and mobile applications (the “Website”). More detail on Sound Understandings and user obligations regarding protection of personal information is set out in our Terms and Conditions.

These include the safeguards in place and what happens should Sound Understandings business interests are acquired by another party.

We may need to update these Terms and Conditions from time to time to keep pace with changes in our business; technology, and applicable laws. We will inform you of such updates either by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Website.

In the Privacy Policy below the terms “we”, “us”, “our” and “Sound Understanding” a UK private Limited Company and/or our subsidiaries or corporate affiliates. The term “you” refers to any person or entity that visits our Website or contributes content to the Website. When you use the Website, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Sound Understanding Company No. 10582848 at 27, Bassein Park Road London W12 9RW.

The nominated representative for the purpose of the Act is Cresta Norris – Founder, Sound